Good to Know
Booking Policy
To keep every appointment running smoothly and fairly, please take a moment to read the policy below before booking.
Booking
- A non-refundable retainer is required to secure your appointment.
- Your retainer will be applied toward the total cost of your service.
Cancellation
- I kindly ask for at least 48 hours' notice if you need to reschedule your appointment.
- Cancellations made with less than 48 hours' notice and no-shows will result in the loss of your retainer.
Late Arrivals
- Please arrive 10 minutes early to allow time to find a parking spot.
- If you arrive more than 15 minutes late, your appointment may need to be cancelled, and your retainer will be forfeited.
Before Your Appointment
- Please arrive 10 minutes early to allow time to find a parking spot. Parking is available at Coles.
- As all services are completed with care and time reserved especially for you, refunds are not offered on completed services.
Satisfaction
- Please let me know if you have any concerns before leaving your appointment. Once you leave the salon, complaints regarding the finished result will not be accepted.
- Beauty is an art, and everyone's preferences are different. If you'd like something changed, we can always create a different look at your next appointment.
Health & Safety
- Please let me know before your appointment if you have any allergies, eye conditions, or medical concerns.
- I may refuse a service if it's not safe to proceed.
Privacy & Communication
- By providing your contact details, you agree that Slavic Lashes & Brows may use your name, phone number and email address to manage your appointment and send booking confirmations, reminders and appointment-related updates.
- Your information will be kept secure and will not be sold or used for unrelated purposes.
Questions? Message us on Instagram @slavic.lashes.brows.